Tagconversational support

Is Email Dead? An in-depth analysis to the rise and fall of electronic mail.

The rise Depending on who your sources are, you may be led to believe that emails are not dead, but is in fact on the rise. Proponents of email will point to the raw numbers as proof. 4.1 billion active accounts. 74 trillion emails every year. 281 billion email sent and received every day in 2018. 99% of us check our inbox. Built in 1971 by Ray Tomlinson, emails have been synonymous with...

What is Conversational Support, and how to automate it for your business.

Customer Support is an oft-ignored facet of the Indian business ecosphere, but the numbers might convince you to think otherwise. Research shows that winning a new customer costs 6 times more than retaining an existing one. Additional research done by Frederick Reichheld of Bain & Company (the inventor of the net promoter score) affirms this, by showing that increasing customer retention...