HR Chatbots: The Ultimate Guide

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Human Resources is one of the most essential internal factors in a company’s long-term success.

In this blog, we will understand the need to implement HR chatbots within our companies fold.

While hiring often takes center stage, your HR team is responsible for a million other duties that directly influence your bottom line but aren’t as visible.

Responsibilities like legal compliance systems, audits, conflict resolution, policy creation, holiday entitlement, leave policies, streamlining, training and leadership development,etc. are amongst a few activities that HR needs to resolve/undertake.

You can now automate the making of your leave policies and the calculations of your staff holiday allowance and pay. This is possible through the means of two advanced tools provided by CharlieHR a company dealing in HR software that helps you perform time-consuming tasks through automation.

The first one is the leave policy generator, where within just a few minutes you can generate the leave policy for your company. You simply have to answer 8 easy cum systematic questions and then the leave policy will be sent to your mail. Just in a couple of minutes, you have your policy drafted and ready.

The second tool is a holiday calculator which is a must for the employers to calculate the holiday entitlement of the employee on the basis of the holidays taken, leaves observed, etc. It completely automates the process and allows you to focus on the things that are actually of prime importance.

In recent years we’ve seen companies like Uber, Amazon, and Microsoft bought to their knees with human resource-related litigation.

Given their importance to the organization, you’d want your HR team to be as proactive and future-forward as possible. But, this is often not the case.

The future is automation.

In the past, HR functions couldn’t be automated, simply because of how personalized each aspect of even largely similar assignments were. While salary and remuneration were, in essence, a single task, it had to be calculated differently for every employee and therefore required human oversight. With time, more and more the work was automated by software allowing human resources staff to be freed up so that they could attend to their jobs with greater efficiency.

We've come far, but we haven't come far enough.

HR Chatbot

Research has found that between 40-50% of HR time is spent handling talent management and responding to internal queries and questions. Instead, the team can spend their time planning, strategizing, recruiting and developing talent.

To know more about the functioning of a chatbot, click here.

If your HR manager came to you and told you that they could increase employee productivity by 100% overnight, you’d jump at the opportunity. Those are the gains you’ll see in your HR department when you automate the repetitive tasks that hoard half their time.


 

There are five such “time-pit” processes that you can eliminate using an HR Chatbot.

The Hiring Process.

Research has shown that turnover costs can be as high as twice the annual salary of the position. Most HR managers simply lack the time it takes to give the hiring process the credit it deserves, resulting in less-than-satisfactory hiring choices.

Your company probably attracts hundreds, if not thousands of prospective candidates; and deservedly so. But as you scale up, the hours and energy spent on recruitment become increasingly unsustainable. With an HR chatbot, you can handle everything from interest generation and simple screening to tackling background checks and qualifying candidates.

Find your ideal candidate faster, based on skills, keywords or location and save hours of research time.

The Onboarding Process.

 Only 32 percent of organizations have formal onboarding programs, and more than half of employees say they could do their job better if they had better training.

Onboarding can help bring recruits in line with company culture faster.

Create better first days, with a truly kickass conversational onboarding process. Replicate your CEO’s quick wit or your company’s team spirit, with a custom-made HR chatbot that interacts with your new recruits. Help them complete paperwork, introduce their teammates and answer company questions even before your new hire joins the company.

The Employee Training Process.

Tired of the boring videos and powerpoint presentations? Do your employees keep coming back with unanswered questions? What you need is something more interactive, that your employees can come back to whenever they need to.

The U.S. Bureau of Labor Statistics found that companies with fewer than 100 employees gave only 12 minutes of manager training every six months. Organizations with 100 – 500 employees provided just 6 minutes.

Use a chatbot to augment your training process. As millennials enter the job market, use an interface they’re familiar with to explain things they’re not. Answer questions while engaging employees through interactive feedback loops, pepper it with cute gifs. accelerate team performance, and measure the impact of better learning through quizzes.

The HR SURVEy Process.

Employees whose managers regularly communicate with them are nearly three times more engaged than those with managers who don’t regularly communicate. 43% of highly engaged employees receive feedback at least once a week.

We’re all a bit unsure about reviews.

But appraisals are tiring and time-consuming, both for your employees and for your HR team. This strain means companies often only have the resources to hold performance appraisals once or twice a year. This gap between action and delivery, however, makes them inaccurate and occasionally with little to show for the effort.  With Verloop, you can use your HR chatbot to increase engagement, identify more accurate representations of employee performance, and identify opportunities to address problems at the moment—instead of one year from now.

The FAQ Process.

HR Managers and Advisors are inundated by emails, more so than most other types of employees. Because of the sheer number of people who depend on them for answers, they can spend anywhere between three to six hours per day on just reading emails.

There are no stupid questions, just unanswered queries. Which would explain why one out of every three employees says that uninspiring content was a barrier to their learning. Companies often suffer from ‘the curse of knowledge’, a cognitive bias that assumes everyone has the same depth of knowledge as them.

A sample of an HR bot using Verloop

 

Employees are often reduced to reading through hundreds of pages of company handbooks to answer a range of questions. An HR chatbot can do this within seconds.

With a Verloop bot, you can use artificial intelligence and predictive analytics to make sure your employees are more satisfied.

Artificial Intelligence has helped improve all facets of business, be it Marketing, Finance or Operations. It’s only time that the revolution comes to HR.

CLICK HERE TO BUILD YOUR OWN HR CHATBOT IN UNDER 5 MINUTES FOR FREE!

About the author

Anush Fernandes

Loves Canines, Conversational automation, and Curry. Stephen and otherwise.