CategorySupport

Create a Chatbot: Why your Ecommerce Platform needs a Chatbot today

If you’re running an e-commerce store, you don’t need me to tell you that it’s a difficult endeavor. For every report that says e-commerce is trending upwards, there are a hundred new entrants to the market. And it isn’t just small fish in a big pond anymore. You have companies the size of small economies powered by the latest in weapons-grade technology matching up...

The Ultimate Guide: Ecommerce Chatbots

E-commerce is unbelievably still the future. Even 20+ years after Amazon was created, e-commerce across the globe is still going strong. It’s imperative to understand the benefits of ecommerce and how they are of prime importance to both the businesses and consumers before you embark on the journey of starting one. The Indian e-commerce industry has been on an upward growth trajectory and...

We need to talk about what’s killing your business, Emails.

We're conducting a Webinar on WhatsApp chatbots! Learn how you can get 95% open rates, 100% deliverability and 3x the conversions from typical channels. To register, join us here. This isn’t going to be an explanation of how you can make your cold emails better, how you can follow up more effective or how to maintain better inbox discipline. This is going to be about one cold hard corporate...

What is Conversational Support, and how to automate it for your business.

Customer Support is an oft-ignored facet of the Indian business ecosphere, but the numbers might convince you to think otherwise. Research shows that winning a new customer costs 6 times more than retaining an existing one. Additional research done by Frederick Reichheld of Bain & Company (the inventor of the net promoter score) affirms this, by showing that increasing customer retention...