CategorySupport

The Ultimate Guide: Ecommerce Chatbots

E-commerce is unbelievably still the future. Even 20+ years after Amazon was created, e-commerce across the globe is still going strong. The Indian e-commerce industry has been on an upward growth trajectory and is expected to surpass the US to become the second largest e-commerce market in the world by 2034. Powered by growing internet penetration, internet users in India are expected to...

We need to talk about what’s killing your business, Emails.

This isn’t going to be an explanation of how you can make your cold emails better, how you can follow up more effective or how to maintain better inbox discipline. This is going to be about one cold hard corporate truth: Emails suck. Period. It doesn’t matter what you use emails for; internal company collaboration, external lead generation, support assistance, marketing, as a...

What is Conversational Support, and how to automate it for your business.

Customer Support is an oft-ignored facet of the Indian business ecosphere, but the numbers might convince you to think otherwise. Research shows that winning a new customer costs 6 times more than retaining an existing one. Additional research done by Frederick Reichheld of Bain & Company (the inventor of the net promoter score) affirms this, by that shows increasing customer retention rates...