CategoryCustomer Success

Chatbot Application: Top 10 industries that use Chatbots

Chatbots have been the technological talk of the town over the past few years, as customers and companies collectively jump on board with the revolution. For customers, chatbots mean faster replies, better customer service, easier sales flows and a more personal connection with the companies they purchase from. For companies, chatbots aid in lowering support costs, increasing conversion rates...

What is Conversational Support, and how to automate it for your business.

Customer Support is an oft-ignored facet of the Indian business ecosphere, but the numbers might convince you to think otherwise. Research shows that winning a new customer costs 6 times more than retaining an existing one. Additional research done by Frederick Reichheld of Bain & Company (the inventor of the net promoter score) affirms this, by showing that increasing customer retention...

What is Conversational Marketing, and how can you use it to grow your business.

Over the past few years and months, you’ve probably heard a lot about automation. From Tesla’s attempt at automating an entire factory, to semi-autonomous surgical robots, to Amazon’s no-humans-required grocery store. All the biggest companies with the biggest bank accounts are investing in automation; of course they would, it’s the way forward. But what about you? How can...

5 Ways to Improve your Sales Performance and Pitch Overnight

  Track The biggest change of the 21st century for a sales leader is the influx of trackable metrics. Metrics are divided into 5 major categories, time, data, KPI, CRM, Customer Reviews. 1. Time Everyone has only 24 hours in a day, but some people just seem to get more done than others. The typical reasons people associate this efficiency is due to hard work, long hours and a lack of a social...

5 Ways to Increase your Conversion Rates in 2018.

In a world of absolute information, businesses have been corrupted absolutely. Customers are no longer individual people, each with hopes, dreams, and desires, but just numbers on an excel sheet. We’re now at a point in global commerce when being data-driven is more important than being customer driven. Over the course of this article, you’ll learn how one man used just 18 words to boost year on...

2018 is the year we change Sales.

That’s it, I’ve had it. No more spammy email blasts, no drone-like cold calling, scripted pitches, blind as a bat A/B testing, wayward retargeting, pointless robocalls, 18-page form fill requirements or MQLs and SQLs that tell us nothing. New year, new you. As I’ve said before, 2018 is a make or break year for Chatbots. All the hype that led into 2017 now has to be validated. We use bots...

Small Scale Business Chatbots: Let’s Chat-A-Bot it.

The founder of Microsoft has a warning for society. Speaking at the Misk Global Forum in Riyadh, Bill Gates explained that rapid advancements in technology, could lead to a deeper wedge in income inequality. His concerns stem from tangible statistics. Josef Stadler; UBS’s head of global ultra-high net worth hypothesizes that society is entering a second “Gilded Age”, a period from the 1870s to...