AuthorAnush Fernandes

Loves Canines, Conversational automation, and Curry. Stephen and otherwise.

The Best Global Marketing Strategies for 2019

The internet has transformed the way businesses operate. Only a few decades ago, it would have been impossible to imagine such an expansive infrastructure. Even besides shipping, simply handling global tracking and payments at scale would’ve been impossible. The data economy has shrunken the world down to the size of your palm. The internet has also allowed tiny, garage built companies to...

CSAT Score: The Ultimate Guide for 2019

Let’s start off with the big question. Why is Customer Satisfaction important? Research by Frederick Reichheld of Bain & Company has shown that an increase in customer retention of 5% can increase a company's profits by anywhere between 25% to 95%. You may not know who Frederick Reichheld is, but the spirit behind his research is universally understood...

The Best Open Source Chatbot Platforms in 2019

“Open Source” is one of those transcendental phrases that would’ve never been possible without the internet. Kind of like the statement, “Nyan Cat is a cultural revolution”. Open source software has given us some real jewels over the years. Mozilla Firefox, Linux, WordPress, VLC, Apache, Latex and Ubuntu are just some of the few standouts. And as the movement spreads...

Whatsapp Chatbot: The Ultimate Guide for 2019

One of the most common questions I get asked most on Quora is, “How do I build a Whatsapp bot?”. It’s a popular topic too, articles about Whatsapp Chatbots get thousands of views every week. However, most of them are just advertisements for services wrapped up in informational decoupage. So I decided to write a comprehensive piece about Whatsapp Chatbots. In this article, I will...

WE’VE LAUNCHED SOME COOL NEW FEATURES!

Clone your recipes and save time while creating multiple recipes 🔥 If you’re using triggers (as you should be), you probably have similar bot flows on different pages. This used to difficult, because building multiple recipes from scratch used to take time. Not anymore. Now, you can clone existing bot flows and build similar recipes more easily.  This way you can have identical recipes on...

40+ of the Best Ecommerce Tools for 2019

If you run an e-commerce store, you’re probably spinning a lot of plates right now. It’s a hard job, but with the right tools you can launch, grow and scale with ease. However, there are thousands of e-commerce tools in the market. It’d be expensive and time-consuming to figure which was the right one for you. We built this list to solve that problem. Created through exhaustive...

Verloop raises $3 Million to enhance its AI-powered Conversational Engagement Platform

Bengaluru, 26th November 2018: Verloop, the GrowthStory-promoted SaaS customer engagement automation provider, today announced the closing of a US $ 3 million Series A investment round led by IDFC Parampara Fund, which invests in technology IP and innovation-themed start-ups. Co-investors in this round include Kris Gopalakrishnan – Infosys Co-founder and Dr Ranjan Pai – Chairman of...

Magento Chatbots: A Definitive Guide to Success

Magento is one of the most powerful eCommerce platforms in the world. It enables hundreds of thousands of companies and brands, allowing them to scale in the digital age. But this scale comes with problems. Companies often struggle with growing pains. Bad customer experience, infrastructure, marketing effectiveness, sales crunches, and lackluster customer support contribute to their struggles...

Create a Chatbot: Why your Ecommerce Platform needs a Chatbot today

If you’re running an e-commerce store, you don’t need me to tell you that it’s a difficult endeavor. For every report that says e-commerce is trending upwards, there are a hundred new entrants to the market. And it isn’t just small fish in a big pond anymore. You have companies the size of small economies powered by the latest in weapons-grade technology matching up...

The Ultimate Guide to Closing B2B Sales.

Let’s start off simple. What is a B2B Sale? B2B is shorthand for “Business to Business”, and refers to companies, or sales representatives that sell products/services primarily to other companies, instead of directly to consumers. By extension, B2B sales are organizations, or individual representatives of organizations with an interest in what you’re selling. This interest...