AuthorAnush Fernandes

Loves Canines, Conversational automation, and Curry. Stephen and otherwise.

The Best Industries WhatsApp Chatbots – Use Cases, Applications and Templates

We're conducting a WhatsApp Business API Webinar! Learn how you can get 95% open rates, 100% deliverability and 3x the conversions from typical channels. To register, join us here. WhatsApp is the most popular messaging application in the world. With WhatsApp Chatbots, you can talk to your customers around the clock, on a platform of their choosing. Generate leads, provide support and engage...

WhatsApp Templates: Download 9 WhatsApp Business API Templates.

We're conducting a WhatsApp Business API Webinar! Learn how you can get 95% open rates, 100% deliverability and 3x the conversions from typical channels. To register, join us here. Before we get into the why, what and how of WhatsApp Templates, let’s go through five important pointers. ONE – With over 1.5 billion users, WhatsApp is the most popular messaging platform in the world. TWO...

7 Best Ways to Collect WhatsApp Business Opt-Ins in 2019

We're conducting a WhatsApp Business API Webinar! Learn how you can get 95% open rates, 100% deliverability and 3x the conversions from typical channels. To register, join us here. WhatsApp is one of the most powerful Sales and Support tools ever made. WhatsApp Chatbots are cheap, effective and customer-friendly. Understandably, however, WhatsApp doesn’t want to turn the platform into a...

How to set up Auto-reply for WhatsApp: A Guide for 2019

We're conducting a WhatsApp Business API Webinar! Learn how you can get 95% open rates, 100% deliverability and 3x the conversions from typical channels. To register, join us here. In previous posts, we’ve spoken about WhatsApp Chatbots; specific to why and how to build them. In this blog post, we’ll discuss how to set up an auto-reply feature for WhatsApp. In this post, we’ll...

WhatsApp Bot: A Guide for India in 2019

We're conducting a WhatsApp Business API Webinar! Learn how you can get 95% open rates, 100% deliverability and 3x the conversions from typical channels. To register, join us here. To WhatsApp, India is a huge market. To India, WhatsApp is a huge platform. A WhatsApp Bot brings these two parties together in perfect harmony. India is WhatsApp’s most important market. WhatsApp has an...

Robots on WhatsApp: The coming of WhatsApp Chatbots

A Robot on WhatsApp sounds like a dystopic fantasy for many, but experts suggest it’s already here. WhatsApp has been pushing a new slew of features over the past few quarters. These changes have been in line with a larger goal that WhatsApp has pushed since its founder Jan Koum unceremoniously left the company. Updates like WhatsApp Pay, Monetization and Business Licenses – all so we...

Chatbots for WhatsApp: A Beginners Guide for 2019

We're conducting a WhatsApp Business API Webinar! Learn how you can get 95% open rates, 100% deliverability and 3x the conversions from typical channels. To register, join us here. WhatsApp has launched a suite of new product features over the past couple of quarters; from end-to-end encryption to the monetization of the platform. The feature that has created the most stir in the ecosystem...

10 Best Chatbot Examples For Better Customer Service in 2019

Chatbots are great at delivering excellent customer service. Having your query clarified in real time does wonders for your customer success and satisfaction scores. Chatbots have recorded some of the highest fulfillment rates with some of the lowest response times. Instead of having a 200+ man team on cellphones and computers handling a blizzard of calls and emails, a chatbot allows you to...

Conversational UX: The Future of UX for Chatbots in 2019

As businesses moved online to websites and apps, UX and UI designers became some of the most coveted workforce assets in the market. A great UX designer, and conversely a great UX for your website, meant better engagement, higher conversions, more leads, and hopefully, more sales. And in a crowded field (1.6 billion websites and 4 million apps), standing out from the pack matters. For companies...

The Un-CEO Series – Samuel Gier, MilkBasket’s Herald of Success.

Talking to Samuel Gier, Vice President of Customer Experience at MilkBasket, you get the faint notion that he never stops thinking about CX. At the CMO Asia Awards Ceremony in Mumbai, Samuel Gier, the VP-CX for the $50 million valued Milkbasket tells me how he picks apart the subtle nuances of great customer experience. As delegates and awardees enter the lobby of the Taj, Mumbai, they’re...