AuthorAnush Fernandes

Loves Canines, Conversational automation, and Curry. Stephen and otherwise.

4 Big UX/UI WhatsApp Chatbot Challenges and How to Tackle them

4 UI UX WhatsApp Chatbot Challenges

The best way to learn how to prepare for the future is to look at the past. As we talk about some of the challenges for building great UI and UX for WhatsApp Chatbots, let’s go back to the ‘OG’ social media platform. For all intents and purposes, MySpace was one of the great social networking platforms of our time. Its influence is aptly encapsulated in this piece on CodeAcademy...

How to Create a WhatsApp Link

create whatsapp links

WhatsApp is one of the most popular messaging applications in the world. Using WhatsApp’s click to chat feature, you can now easily create a WhatsApp Link and embed it on a site of your choice. Anyone who clicks on this link can start a chat with a number of your choice. A WhatsApp Link can also open a chat with a prefilled message to send to the number. You can create your own link in the...

The Best Industries WhatsApp Chatbots – Use Cases, Applications and Templates

WhatsApp is the most popular messaging application in the world. With WhatsApp Chatbots, you can talk to your customers around the clock, on a platform of their choosing. Generate leads, provide support and engage customers in real-time, for over 1.5 billion + users. But what are the best industries for a WhatsApp Chatbot? Best Industries for a WhatsApp Chatbot In this article, we’ll...

WhatsApp Templates: Download 9 WhatsApp Business API Templates.

Before we get into the why, what and how of WhatsApp Templates, let’s go through five important pointers. ONE – With over 1.5 billion users, WhatsApp is the most popular messaging platform in the world. TWO – WhatsApp is the easiest medium for businesses to talk to customers, driven by a  change in consumer preference from social media to messaging. THREE –...

7 Best Ways to Collect WhatsApp Business Opt-Ins in 2019

WhatsApp is one of the most powerful Sales and Support tools ever made. WhatsApp Chatbots are cheap, effective and customer-friendly. Understandably, however, WhatsApp doesn’t want to turn the platform into a wasteground of spam. So in order to communicate with customers on WhatsApp, the company makes it compulsory to collect WhatsApp Business Opt-Ins. In this blog piece, we’ll answer...

How to set up Auto-reply for WhatsApp: A Guide for 2019

In previous posts, we’ve spoken about WhatsApp Chatbots; specific to why and how to build them. In this blog post, we’ll discuss how to set up an auto-reply feature for WhatsApp. In this post, we’ll help you understand the nitty-gritty of WhatsApp Chatbots. To start off with, let’s talk about how Auto-Reply for WhatsApp works. There are two ways to set up auto-replies for...

WhatsApp Bot: A Guide for India in 2019

We're conducting a WhatsApp Business API Webinar! Learn how you can get 95% open rates, 100% deliverability and 3x the conversions from typical channels. To register, join us here. To WhatsApp, India is a huge market. To India, WhatsApp is a huge platform. A WhatsApp Bot brings these two parties together in perfect harmony. India is WhatsApp’s most important market. WhatsApp has an...

Robots on WhatsApp: The coming of WhatsApp Chatbots

A Robot on WhatsApp sounds like a dystopic fantasy for many, but experts suggest it’s already here. WhatsApp has been pushing a new slew of features over the past few quarters. These changes have been in line with a larger goal that WhatsApp has pushed since its founder Jan Koum unceremoniously left the company. Updates like WhatsApp Pay, Monetization and Business Licenses – all so we...

Chatbots for WhatsApp: A Beginners Guide for 2019

WhatsApp has launched a suite of new product features over the past couple of quarters; from end-to-end encryption to the monetization of the platform. The feature that has created the most stir in the ecosystem, however, is the company’s bold step towards the future – Chatbots. Chatbots for WhatsApp means that businesses, big and small, can now deploy virtual agents to what is...

10 Best Chatbot Examples For Better Customer Service in 2019

Chatbots are great at delivering excellent customer service. Having your query clarified in real-time does wonders for your customer success and satisfaction scores. Chatbots have recorded some of the highest fulfillment rates with some of the lowest response times. Instead of having a 200+ man team on cellphones and computers handling a blizzard of calls and emails, a chatbot allows you to...