AuthorAnush Fernandes

Loves Canines, Conversational automation, and Curry. Stephen and otherwise.

Chatbots for WhatsApp: A Beginners Guide for 2019

WhatsApp has launched a suite of new product features over the past couple of quarters; from end-to-end encryption to the monetization of the platform. The feature that has created the most stir in the ecosystem, however, is the company’s bold step towards the future – Chatbots. Chatbots for WhatsApp means that businesses, big and small, can now deploy virtual agents to what is...

10 Best Chatbot Examples For Better Customer Service in 2019

Chatbots are great at delivering excellent customer service. Having your query clarified in real time does wonders for your customer success and satisfaction scores. Chatbots have recorded some of the highest fulfillment rates with some of the lowest response times. Instead of having a 200+ man team on cellphones and computers handling a blizzard of calls and emails, a chatbot allows you to...

Conversational UX: The Future of UX for Chatbots in 2019

As businesses moved online to websites and apps, UX and UI designers became some of the most coveted workforce assets in the market. A great UX designer, and conversely a great UX for your website, meant better engagement, higher conversions, more leads, and hopefully, more sales. And in a crowded field (1.6 billion websites and 4 million apps), standing out from the pack matters. For companies...

The Un-CEO Series – Samuel Gier, MilkBasket’s Herald of Success.

Talking to Samuel Gier, Vice President of Customer Experience at MilkBasket, you get the faint notion that he never stops thinking about CX. At the CMO Asia Awards Ceremony in Mumbai, Samuel Gier, the VP-CX for the $50 million valued Milkbasket tells me how he picks apart the subtle nuances of great customer experience. As delegates and awardees enter the lobby of the Taj, Mumbai, they’re...

The 7 Definitive AI Chatbot Trends, Predictions and Expectations for 2019

Last year, we published The 7 Chatbot Marketing Trends for 2018. We were 7 for 7 in it, so we figured we’d stare into our looking glass again and give it another shot. 2018 was a great year for conversational automation at large. From Google’s jaw-dropping demo of Duplex, to virtual assistants like Alexa crawling their way into nearly half of all US households. The average chatbot today is...

Why your Landing Page needs a Chatbot today.

What is a Landing Page? A well-designed landing page is a must for any business. Instead of sending them to your general website (where the might have trouble finding what they’re looking for), you can steer them to a special page that steers them in exactly the direction you want them to take. Much like other tools you have in your marketing arsenal, landing pages need goals. To design...

Chatbot4u in 2019 – What are the alternatives?

Like we published in our last post, last year Chatbot4u looked dead. It is with a heavy heart that a year down the line, we can confirm that Chatbot4u is indeed dead. so, What was Chatbot4u? Chatbot4u was one of the first platforms to allow businesses and individuals to built bots. But like many-a-company that was ahead of its time, it looks like the site is no longer available. Chatbot4u was a...

The Best Chatbot Apps in 2019 – Top 20 Chatbot Apps powered by AI

Last year, we published The Best Chatbot Apps – Top 5 Apps Powered by AI. It was a lot of fun for us to write and research, and our readers agreed. This article talks about the best 20 Chatbot Apps for 2019. The response to the article was overwhelming. It was one of our most popular pieces and a lot of people reached out hoping to have their apps added to the list. So, in the spirit of the...

Best Sales Funnel Templates for 2019

Let’s get something straight right off the bat. I am not shopping for your email IDs. I don’t want to know where you work, how much you earn or what your role is. The templates you find here are not locked behind any sign-up walls. Everything here is free, easy and public to download. So let’s get started. What is a Sales Funnel? Why do I need a Sales Funnel? How do I make a...

The Best Global Marketing Strategies for 2019

The internet has transformed the way businesses operate. Only a few decades ago, it would have been impossible to imagine such an expansive infrastructure. Even besides shipping, simply handling global tracking and payments at scale would’ve been impossible. The data economy has shrunken the world down to the size of your palm. The internet has also allowed tiny, garage built companies to...