AuthorAnush Fernandes

Loves Canines, Conversational automation, and Curry. Stephen and otherwise.

10 Reasons Your Company Needs a WhatsApp Business Chatbot Today

WhatsApp’s Business Chatbots are all the rage. Using WhatsApp, companies have seen some incredible results. There are firms that have reduced their sales cycles from days to minutes. Some have cut support TAT and ticket volumes by up to 40%. They’ve improved customer engagement efficiency by 400%(!). So why do companies NEED a WhatsApp Chatbot? Let’s start off with the headlines...

Verloop’s 2019 Report. 😄

It’s 2020 and the Verloop office is buzzing. There’s stuff happening all around me. In front of me, I have new colleagues who joined over the holidays – bustling around and getting onboarded in glee. To my right, the sales team ponders over spreadsheets of their new targets for the quarter. Over my shoulder to the left, the ML team goes over their plans for the week. Rajeev is...

WhatsApp Chatbots for Banking – A Definitive Guide for 2020

There are four major factors of production – land, labor, capital, and entrepreneurship. Banks help with all four, but who helps the bank? Learn how WhatsApp Chatbots for Banking are helping institutions save time, money and resources; smoothly and securely. Banks have always been at the forefront of technological innovation. More so than ever in the 21st century, these institutions have...

WhatsApp Chatbot for Logistics – Trends for 2020

To understand the need for a WhatsApp Chatbot for Logistics and to comprehend the size of the industry at the same time, consider the following statistic. According to the India Brand Equity Foundation, in 2018, the cost of the logistics industry was 14.4% of India’s GDP. At first glance, this a mind-boggling figure. But there’s more than meets the eye. Opportunity The Indian...

4 Big UX/UI WhatsApp Chatbot Challenges and How to Tackle them

4 UI UX WhatsApp Chatbot Challenges

The best way to learn how to prepare for the future is to look at the past. As we talk about some of the challenges for building great UI and UX for WhatsApp Chatbots, let's go back to the 'OG' social media platform. For all intents and purposes, MySpace was one of the great social networking platforms of our time. Its influence is aptly encapsulated in this piece on CodeAcademy – For an...

Ultimate Guide: WhatsApp Click-to-Chat Link

create whatsapp links

WhatsApp is one of the most popular messaging applications in the world. Using WhatsApp’s click to chat feature, you can now easily create a WhatsApp Link and embed it on a site of your choice. Anyone who clicks on this link can start a chat with a number of your choice. A WhatsApp Link can also open a chat with a prefilled message to send to the number. You can create your own link in the...

The Best Industries WhatsApp Chatbots – Use Cases, Applications and Templates

WhatsApp is the most popular messaging application in the world. With WhatsApp Chatbots, you can talk to your customers around the clock, on a platform of their choosing. Generate leads, provide support and engage customers in real-time, for over 1.5 billion + users. But what are the best industries for a WhatsApp Chatbot? Best Industries for a WhatsApp Chatbot In this article, we’ll...

WhatsApp Templates: Download 9 WhatsApp Business API Templates.

Before we get into the why, what and how of WhatsApp Templates, let’s go through five important pointers. ONE – With over 1.5 billion users, WhatsApp is the most popular messaging platform in the world. TWO – WhatsApp is the easiest medium for businesses to talk to customers, driven by a  change in consumer preference from social media to messaging. THREE –...

7 Best Ways to Collect WhatsApp Business Opt-Ins in 2019

WhatsApp is one of the most powerful Sales and Support tools ever made. WhatsApp Chatbots are cheap, effective and customer-friendly. Understandably, however, WhatsApp doesn’t want to turn the platform into a wasteground of spam. So in order to communicate with customers on WhatsApp, the company makes it compulsory to collect WhatsApp Business Opt-Ins. In this blog piece, we’ll answer...

How to set up Auto-reply for WhatsApp: A Guide for 2019

In previous posts, we’ve spoken about WhatsApp Chatbots; specific to why and how to build them. In this blog post, we’ll discuss how to set up an auto-reply feature for WhatsApp. In this post, we’ll help you understand the nitty-gritty of WhatsApp Chatbots. To start off with, let’s talk about how Auto-Reply for WhatsApp works. There are two ways to set up auto-replies for...