AuthorAnush Fernandes

Loves Canines, Conversational automation, and Curry. Stephen and otherwise.

Induced Demand – What Econ 101 teaches us about excellent CX

On a cold, windy November night in 2019, my colleague and I sat in the Verloop office. The topic of conversation was the value prop of a chatbot – how do you explain to a client why conversational automation is worth the investment? Selling automation of any sort is never easy. All the levels in an organization face significant resistance with the same. Immediate capital expenditure costs...

100 Best Chatbot Statistics for 2020

We are hosting a Webinar on the 26th of Februaury, 2020 on WhatsApp Chatbots and E-commerce. Register here to know how to reduce support ticket volumes, increase conversion, and maintain a higher CSAT score. In 2020, Chatbots are going to be bigger and better. After having made their breakthrough in 2019, chatbots are set to cement their mark on the internet ecosystem. Below, we’re going to...

10 Reasons Your Company Needs a WhatsApp Business Chatbot Today

We are hosting a Webinar on the 26th of Februaury, 2020 on WhatsApp Chatbots and E-commerce. Register here to know how to reduce support ticket volumes, increase conversion, and maintain a higher CSAT score. WhatsApp’s Business Chatbots are all the rage. Using WhatsApp, companies have seen some incredible results. There are firms that have reduced their sales cycles from days to minutes...

Verloop’s 2019 Report. 😄

It’s 2020 and the Verloop office is buzzing. There’s stuff happening all around me. In front of me, I have new colleagues who joined over the holidays – bustling around and getting onboarded in glee. To my right, the sales team ponders over spreadsheets of their new targets for the quarter. Over my shoulder to the left, the ML team goes over their plans for the week. Rajeev is...

WhatsApp Chatbots for Banking – A Definitive Guide for 2020

We are hosting a Webinar on the 26th of Februaury, 2020 on WhatsApp Chatbots and E-commerce. Register here to know how to reduce support ticket volumes, increase conversion, and maintain a higher CSAT score. There are four major factors of production – land, labor, capital, and entrepreneurship. Banks help with all four, but who helps the bank? Learn how WhatsApp Chatbots for Banking are...

WhatsApp Chatbot for Logistics – Trends for 2020

We are hosting a Webinar on the 26th of Februaury, 2020 on WhatsApp Chatbots and E-commerce. Register here to know how to reduce support ticket volumes, increase conversion, and maintain a higher CSAT score. To understand the need for a WhatsApp Chatbot for Logistics and to comprehend the size of the industry at the same time, consider the following statistic. According to the India Brand Equity...

4 Big UX/UI WhatsApp Chatbot Challenges and How to Tackle them

4 UI UX WhatsApp Chatbot Challenges

We are hosting a Webinar on the 26th of Februaury, 2020 on WhatsApp Chatbots and E-commerce. Register here to know how to reduce support ticket volumes, increase conversion, and maintain a higher CSAT score. The best way to learn how to prepare for the future is to look at the past. As we talk about some of the challenges for building great UI and UX for WhatsApp Chatbots, let’s go back to...

Ultimate Guide: WhatsApp Click-to-Chat Link

create whatsapp links

We are hosting a Webinar on the 26th of Februaury, 2020 on WhatsApp Chatbots and E-commerce. Register here to know how to reduce support ticket volumes, increase conversion, and maintain a higher CSAT score. WhatsApp is one of the most popular messaging applications in the world. Using WhatsApp’s click to chat feature, you can now easily create a WhatsApp Link and embed it on a site of your...

The Best Industries WhatsApp Chatbots – Use Cases, Applications and Templates

We are hosting a Webinar on the 26th of Februaury, 2020 on WhatsApp Chatbots and E-commerce. Register here to know how to reduce support ticket volumes, increase conversion, and maintain a higher CSAT score. WhatsApp is the most popular messaging application in the world. With WhatsApp Chatbots, you can talk to your customers around the clock, on a platform of their choosing. Generate leads...

WhatsApp Templates: Download 9 WhatsApp Business API Templates.

We are hosting a Webinar on the 26th of Februaury, 2020 on WhatsApp Chatbots and E-commerce. Register here to know how to reduce support ticket volumes, increase conversion, and maintain a higher CSAT score. Before we get into the why, what and how of WhatsApp Templates, let’s go through five important pointers. ONE – With over 1.5 billion users, WhatsApp is the most popular messaging...