AuthorAnush Fernandes

Loves Canines, Conversational automation, and Curry. Stephen and otherwise.

Build vs Buy: Chatbot Edition

To build; or not to build – that is the question. Whether ’tis nobler in the enterprise to suffer, The slowness and anguish of outrageous internal fuck-ups, Or to take arms against a sea of third-party solutions. Across the world, in thousands of product meetings every day, executives pour over the pros and cons of potential (chatbot) solution providers. Their end goal is simple: Find the...

3 Questions to ask when someone says their Chatbot is “AI-Powered”.

In a Narrative Science Report released in 2017, 61% of businesses said they’ve implemented AI in some capacity. That’s up from just 38% in 2016. It’s 2020 now and I’m entirely certain that self-proclaimed number is now closer to ~80%. Catchy headlines like these make it easy to wonder if your enterprise firm is doing enough to keep up with the competition. But how do you...

10 Things a CMO should consider before choosing a Chatbot

With over 80% of all enterprises looking to implement a chatbot by 2020, as a CMO you’ve undoubtedly seen a handful of proposals floated to you. You’ve probably seen a few competitors use chatbots or have had a few peers rave about the tech behind it. But should your brand even use a chatbot? And if you’re going to, what do you consider before tying yourself to one?  Let’s...

Induced Demand – What Econ 101 teaches us about excellent CX

On a cold, windy November night in 2019, my colleague and I sat in the Verloop office. The topic of conversation was the value prop of a chatbot – how do you explain to a client why conversational automation is worth the investment? Selling automation of any sort is never easy. All the levels in an organization face significant resistance with the same. Immediate capital expenditure costs...

100 Best Chatbot Statistics for 2020

In 2020, Chatbots are going to be bigger and better. After having made their breakthrough in 2019, chatbots are set to cement their mark on the internet ecosystem. Below, we’re going to talk about the 100 Best Chatbot Statistics for 2020. For easy consumption, we’ve divided the list into 9 different segments. Each of these segments also has its own infographic (attached with links)...

10 Reasons Your Company Needs a WhatsApp Business Chatbot Today

WhatsApp’s Business Chatbots are all the rage. Using WhatsApp, companies have seen some incredible results. There are firms that have reduced their sales cycles from days to minutes. Some have cut support TAT and ticket volumes by up to 40%. They’ve improved customer engagement efficiency by 400%(!). So why do companies NEED a WhatsApp Chatbot? Let’s start off with the headlines...

Verloop’s 2019 Report. 😄

It’s 2020 and the Verloop office is buzzing. There’s stuff happening all around me. In front of me, I have new colleagues who joined over the holidays – bustling around and getting onboarded in glee. To my right, the sales team ponders over spreadsheets of their new targets for the quarter. Over my shoulder to the left, the ML team goes over their plans for the week. Rajeev is...

WhatsApp Chatbots for Banking – A Definitive Guide for 2020

There are four major factors of production – land, labor, capital, and entrepreneurship. Banks help with all four, but who helps the bank? Learn how WhatsApp Chatbots for Banking are helping institutions save time, money and resources; smoothly and securely. Banks have always been at the forefront of technological innovation. More so than ever in the 21st century, these institutions have...

WhatsApp Chatbot for Logistics – Trends for 2020

To understand the need for a WhatsApp Chatbot for Logistics and to comprehend the size of the industry at the same time, consider the following statistic. According to the India Brand Equity Foundation, in 2018, the cost of the logistics industry was 14.4% of India’s GDP. At first glance, this a mind-boggling figure. But there’s more than meets the eye. Opportunity The Indian...

4 Big UX/UI WhatsApp Chatbot Challenges and How to Tackle them

4 UI UX WhatsApp Chatbot Challenges

The best way to learn how to prepare for the future is to look at the past. As we talk about some of the challenges for building great UI and UX for WhatsApp Chatbots, let’s go back to the ‘OG’ social media platform. For all intents and purposes, MySpace was one of the great social networking platforms of our time. Its influence is aptly encapsulated in this piece on CodeAcademy...