AuthorAnush Fernandes

Loves Canines, Conversational automation, and Curry. Stephen and otherwise.

7 Best Ways to Collect WhatsApp Business Opt-Ins in 2019

WhatsApp is one of the most powerful Sales and Support tools ever made. WhatsApp Chatbots are cheap, effective and customer-friendly. Understandably, however, WhatsApp doesn’t want to turn the platform into a wasteground of spam. So in order to communicate with customers on WhatsApp, the company makes it compulsory to collect WhatsApp Business Opt-Ins. In this blog piece, we’ll answer...

How to set up Auto-reply for WhatsApp: A Guide for 2019

In previous posts, we’ve spoken about WhatsApp Chatbots; specific to why and how to build them. In this blog post, we’ll discuss how to set up an auto-reply feature for WhatsApp. In this post, we’ll help you understand the nitty-gritty of WhatsApp Chatbots. To start off with, let’s talk about how Auto-Reply for WhatsApp works. There are two ways to set up auto-replies for...

WhatsApp Bot: A Guide for India in 2019

To WhatsApp, India is a huge market. To India, WhatsApp is a huge platform. A WhatsApp Bot brings these two parties together in perfect harmony. India is WhatsApp’s most important market. WhatsApp has an estimated 300 million monthly active users in India. Nearly 1 in every 5 WhatsApp users is from India. No other country even comes close. But flip the script and you’ll find that...

Robots on WhatsApp: The coming of WhatsApp Chatbots

A Robot on WhatsApp sounds like a dystopic fantasy for many, but experts suggest it’s already here. WhatsApp has been pushing a new slew of features over the past few quarters. These changes have been in line with a larger goal that WhatsApp has pushed since its founder Jan Koum unceremoniously left the company. Updates like WhatsApp Pay, Monetization and Business Licenses – all so we...

Chatbots for WhatsApp: A Beginners Guide for 2019

WhatsApp has launched a suite of new product features over the past couple of quarters; from end-to-end encryption to the monetization of the platform. The feature that has created the most stir in the ecosystem, however, is the company’s bold step towards the future – Chatbots. Chatbots for WhatsApp means that businesses, big and small, can now deploy virtual agents to what is...

10 Best Chatbot Examples For Better Customer Service in 2019

Chatbots are great at delivering excellent customer service. Having your query clarified in real time does wonders for your customer success and satisfaction scores. Chatbots have recorded some of the highest fulfillment rates with some of the lowest response times. Instead of having a 200+ man team on cellphones and computers handling a blizzard of calls and emails, a chatbot allows you to...

Conversational UX: The Future of UX for Chatbots in 2019

As businesses moved online to websites and apps, UX and UI designers became some of the most coveted workforce assets in the market. A great UX designer, and conversely a great UX for your website, meant better engagement, higher conversions, more leads, and hopefully, more sales. And in a crowded field (1.6 billion websites and 4 million apps), standing out from the pack matters. For companies...

The Un-CEO Series – Samuel Gier, MilkBasket’s Herald of Success.

Talking to Samuel Gier, Vice President of Customer Experience at MilkBasket, you get the faint notion that he never stops thinking about CX. At the CMO Asia Awards Ceremony in Mumbai, Samuel Gier, the VP-CX for the $50 million valued Milkbasket tells me how he picks apart the subtle nuances of great customer experience. As delegates and awardees enter the lobby of the Taj, Mumbai, they’re...

The 7 Definitive AI Chatbot Trends, Predictions and Expectations for 2019

Last year, we published The 7 Chatbot Marketing Trends for 2018. We were 7 for 7 in it, so we figured we’d stare into our looking glass again and give it another shot. 2018 was a great year for conversational automation at large. From Google’s jaw-dropping demo of Duplex, to virtual assistants like Alexa crawling their way into nearly half of all US households. The average chatbot today is...

Why your Landing Page needs a Chatbot today.

What is a Landing Page? A well-designed landing page is a must for any business. Instead of sending them to your general website (where the might have trouble finding what they’re looking for), you can steer them to a special page that steers them in exactly the direction you want them to take. Much like other tools you have in your marketing arsenal, landing pages need goals. To design...