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The Un-CEO Series – Samuel Gier, MilkBasket’s Herald of Success.

Talking to Samuel Gier, Vice President of Customer Experience at MilkBasket, you get the faint notion that he never stops thinking about CX. At the CMO Asia Awards Ceremony in Mumbai, Samuel Gier, the VP-CX for the $50 million valued Milkbasket tells me how he picks apart the subtle nuances of great customer experience. As delegates and awardees enter the lobby of the Taj, Mumbai, they’re...

The 7 Definitive AI Chatbot Trends, Predictions and Expectations for 2019

Last year, we published The 7 Chatbot Marketing Trends for 2018. We were 7 for 7 in it, so we figured we’d stare into our looking glass again and give it another shot. 2018 was a great year for conversational automation at large. From Google’s jaw-dropping demo of Duplex, to virtual assistants like Alexa crawling their way into nearly half of all US households. The average chatbot today is...

Why your Landing Page needs a Chatbot today.

What is a Landing Page? A well-designed landing page is a must for any business. Instead of sending them to your general website (where the might have trouble finding what they’re looking for), you can steer them to a special page that steers them in exactly the direction you want them to take. Much like other tools you have in your marketing arsenal, landing pages need goals. To design...

Chatbot4u in 2019 – What are the alternatives?

Like we published in our last post, last year Chatbot4u looked dead. It is with a heavy heart that a year down the line, we can confirm that Chatbot4u is indeed dead. so, What was Chatbot4u? Chatbot4u was one of the first platforms to allow businesses and individuals to built bots. But like many-a-company that was ahead of its time, it looks like the site is no longer available. Chatbot4u was a...

The Best Chatbot Apps in 2019 – Top 20 Chatbot Apps powered by AI

Last year, we published The Best Chatbot Apps – Top 5 Apps Powered by AI. It was a lot of fun for us to write and research, and our readers agreed. The response to the article was overwhelming. It was one of our most popular pieces and a lot of people reached out hoping to have their apps added to the list. So, in the spirit of the New Year, this year we’re doing it bigger and better...

Best Sales Funnel Templates for 2019

Let’s get something straight right off the bat. I am not shopping for your email IDs. I don’t want to know where you work, how much you earn or what your role is. The templates you find here are not locked behind any sign-up walls. Everything here is free, easy and public to download. So let’s get started. What is a Sales Funnel? Why do I need a Sales Funnel? How do I make a...

The Best Global Marketing Strategies for 2019

The internet has transformed the way businesses operate. Only a few decades ago, it would have been impossible to imagine such an expansive infrastructure. Even besides shipping, simply handling global tracking and payments at scale would’ve been impossible. The data economy has shrunken the world down to the size of your palm. The internet has also allowed tiny, garage built companies to...

CSAT Score: The Ultimate Guide for 2019

Let’s start off with the big question. Why is Customer Satisfaction important? Research by Frederick Reichheld of Bain & Company has shown that an increase in customer retention of 5% can increase a company's profits by anywhere between 25% to 95%. You may not know who Frederick Reichheld is, but the spirit behind his research is universally understood...

The Best Open Source Chatbot Platforms in 2019

“Open Source” is one of those transcendental phrases that would’ve never been possible without the internet. Kind of like the statement, “Nyan Cat is a cultural revolution”. Open source software has given us some real jewels over the years. Mozilla Firefox, Linux, WordPress, VLC, Apache, LaTex and Ubuntu are just some of the few standouts. And as the movement spreads...

Whatsapp Chatbot: The Ultimate Guide for 2019

One of the most common questions I get asked most on Quora is, “How do I build a Whatsapp bot?”. It’s a popular topic too, articles about Whatsapp Chatbots get thousands of views every week. However, most of them are just advertisements for services wrapped up in informational decoupage. So I decided to write a comprehensive piece about Whatsapp Chatbots. In this article, I will...